Welcome to ClassRoomPro Store’s FAQ section! We specialize in providing high-quality educational and office furniture with reliable global delivery. Below you’ll find answers to common questions about our products, services, and policies.

About Our Products

1. What types of products does ClassRoomPro Store offer?
We specialize in commercial-grade furniture for educational and professional spaces, including:
  • Classroom & daycare furniture (tables, baby changing stations, room dividers)
  • Office furnishings (workstations, cubicles, lecterns)
  • Storage solutions (bookcases, bookshelves)
  • Specialized equipment (PA systems, privacy panels)
All our products are educator-tested and built for durability in high-use environments.
2. Are your products suitable for commercial use?
Absolutely! All our furniture is commercial-grade, specifically designed to withstand the demands of schools, daycares, and busy offices. We use durable materials and construction methods to ensure long-lasting performance.
3. Do your products require assembly?
Many of our items require some assembly, though the complexity varies by product. Each item’s description includes assembly requirements. Most installations are straightforward and can be completed with basic tools.

Ordering & Account Questions

1. What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
2. Can I create an account to track my orders?
Yes! We recommend creating an account to:
  • Track your order history
  • Save your shipping preferences
  • Access faster checkout
  • View your current order status
Account creation is optional but provides these convenient features.
3. How can I change or cancel my order?
Please contact us immediately at [email protected] if you need to modify or cancel an order. We process orders quickly (within 1-2 business days), so timely communication is essential. Once shipped, orders cannot be canceled but may be returned under our return policy.

Shipping & Delivery

1. What are your shipping options?
We offer two shipping methods:
  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)
Processing time is 1-2 business days before dispatch.
2. Do you ship internationally?
Yes, we ship worldwide except to some Asian countries and remote regions. International customers are responsible for any customs fees or import taxes that may apply.
3. How can I track my order?
All orders include tracking. You’ll receive a tracking number via email once your order ships. Use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your shipment’s progress.
4. What should I do if my delivery is late?
While we work with reliable carriers, occasional delays can occur. If your shipment is beyond the estimated delivery window, please:
  1. Check the tracking information for updates
  2. Contact the carrier directly with your tracking number
  3. If unresolved, email us at [email protected] for assistance
5. Do you offer special delivery arrangements for schools?
We understand schools have unique needs. We recommend:
  • Scheduling summer deliveries early to prepare for the new academic year
  • Ensuring staff are available to receive and inspect deliveries
  • Planning storage solutions for phased implementations
Contact us to discuss specific institutional requirements.

Returns & Exchanges

1. What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
2. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping method.
3. How long do refunds take to process?
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The timing depends on your financial institution.
4. What if my item arrives damaged?
Please inspect shipments immediately. If damage occurs:
  1. Document the damage with photos
  2. Contact us within 48 hours of delivery
  3. We’ll arrange for replacement or repair at no cost to you
Our commercial-grade packaging minimizes damage, but we’ll promptly resolve any issues.

Additional Support

1. How can I contact customer service?
Our support team is available via email at [email protected]. We typically respond within 1 business day.
2. Where is ClassRoomPro Store located?
Our headquarters is at:
3530 Ocello Street, San Diego, US 92111
We ship globally (excluding some Asian and remote regions).
3. Do you offer product recommendations for specific needs?
Absolutely! Our team specializes in space planning for educational and professional environments. Contact us with your requirements (age group, space dimensions, budget, etc.), and we’ll suggest suitable products from our collections.

Have a question not covered here? Don’t hesitate to reach out to our friendly support team at [email protected]. We’re committed to helping you create optimal learning and working environments with our quality furniture solutions.