At ClassRoomPro Store, we take pride in providing commercial-grade educational furniture that meets the rigorous demands of schools, daycares, and professional organizations worldwide. While we strive for perfection in every classroom table, daycare furnishing, and office system we deliver, we understand that sometimes returns or exchanges are necessary.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition
  • Original proof of purchase must accompany the return
  • Certain products may have specific return requirements (see below)

Non-Returnable Items

Due to hygiene and safety considerations, the following products cannot be returned or exchanged:

  • Baby Changing Stations and Changing Table Supplies
  • Alba Garment Clips/Pegs
  • Personalized or custom-configured Panel Workstations

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email [email protected] within 15 days of delivery with your order number and reason for return (use the template below)
  2. Receive Authorization: Our team will review your request and provide return instructions within 2 business days
  3. Package Items Securely: Repack all items in original packaging with all included materials
  4. Ship Your Return: Send the package to our San Diego facility using a trackable shipping method
  5. Inspection & Processing: Allow 3-5 business days for processing after we receive your return

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear ClassRoomPro Support Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to Return:
– [Product Name 1], Quantity: [X]
– [Product Name 2], Quantity: [X]

Reason for Return: [Please specify – wrong item received, damaged during shipping, etc.]

Please advise on next steps for completing this process.

Sincerely,
[Your Full Name]
[Institution Name if applicable]
[Your Contact Number]

Refund Information

Once your return is approved and processed:

  • Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive and inspect your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges of classroom furniture or daycare furnishings:

  1. Follow the same initial steps as the return process
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement item
  3. If there’s a price difference, our team will provide payment instructions
  4. We’ll ship your replacement item once we receive and process your return

Damaged or Incorrect Items

If your educational furniture arrives damaged or incorrect:

  • Contact us immediately at [email protected] with photos of the damage or incorrect items
  • We’ll arrange for a replacement or return at no additional cost to you
  • In some cases, we may request return of damaged items for quality control purposes

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service (DHL, FedEx, or EMS)
  • Insuring the package for the full value of the contents
  • Retaining your shipping receipt until the return is complete

Return Address:
ClassRoomPro Store Returns
3530 Ocello Street
San Diego, CA 92111
USA

Institutional Returns

For schools and organizations making bulk purchases of classroom tables, cubicle systems, or other institutional furnishings:

  • Contact your account representative for large quantity returns
  • Special arrangements may be available for palletized returns
  • Procurement documentation may be required for institutional returns

Questions?

Our customer service team is here to help with any questions about returning lecterns, bookcases, or other educational furnishings. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 8:00 AM – 5:00 PM PST